Terms

DSI Data Service & Information - Terms of Sale

Freight Policy

All prices shown here include free postage by international air mail.

Rush Orders

Rush Orders Rush Services can be offered for all titles in stock (upon request).

Surcharges for Europe: EUR 75 surcharges outside Europe: EUR 125

Tax and Customs duties

Customs duties are not included in the prices shown here.

For EU Members: European Union customers must show their Value Added Tax (VAT) number if available. Otherwise the German VAT (normal rate: 19%, reduced rate for books and printed matters: 7%) will be added to the invoice amount.

German customers have to add the German VAT (normal rate: 19%, reduced rate for books and printed matters: 7%) to the prices shown here.

The prices shown in brackes include the German tax rates.

Return Policy

DSI is committed to providing exemplary services to our customers. If we have inadvertently shipped you the wrong book, CD, DVD, or if the book, CD, DVD arrives in damaged condition, or if we have made an error in your order, we will gladly accept these returns. Customers can return any book, CD, DVD within 30 days of receipt as long as it is in saleable condition. DSI reserves the right to refuse any shipments damaged in transit. Regrettably, DSI cannot accept the following types of return:

CD-ROM/ DVD and Internet Licences

General Terms

Standing Orders